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Last updated: January 4, 2024

1. Controller and Description

1.1 Controller
The data controller of this website is Pelican Experience (hereinafter, “The Company”), located at El Barrio By Havana, S.L. / Discotecas Alicantinas, S.A..
VAT ID: B54421078 / A03128816
Email: info@grupoconcerto.com

1.2 Description
Acceptance of the privacy policy of The Company (hereinafter, the “Privacy Policy”) is a necessary condition for the use of our website, product and/or service purchasing service, online store, and social media (hereinafter, the “Service”).

This Privacy Policy governs the collection, processing, and use of your personal and non-personal information as a user of www.pelicanalicante.com, from the effective date stated above.

When processing your personal data, The Company complies with applicable local and European legislation, as well as relevant regulations.

2. Information Collected

The Service can be used without providing any data; however, to purchase a product or service, you will need to provide some personal information. The personal and non-personal information collected may vary depending on the use.

The information collected may reach us in three ways:

1. Automatically collected,
2. Voluntarily provided by you,
3. Provided by third parties.

2.1 Automatically collected information
This may include:

• Information collected via cookies or similar mechanisms stored on your device, with your consent or in accordance with other legal grounds. See our Cookie Policy for more information.
• Your IP address, device type and characteristics, OS version, browser type, language, date, country, request time, referring URL, destination URL, and mobile network used, among others.
• Usage data of the Service and any errors detected during use.
• We also use Google Analytics, a service provided by Google Inc., based in the USA, to collect analytical data, including IP address, processed and stored under the terms set out on www.google.com. This may include transmission of data to third parties for legal reasons or when third parties process data on Google’s behalf.

You can disable Google Analytics cookies here.

2.2 Voluntarily provided information
This includes:

• Information required to complete a purchase: full name, email address, mailing address, VAT ID, and phone number (all mandatory).
• If you book or purchase for someone else, you guarantee you have legally obtained their personal data before providing it to us.
• Messages sent via contact forms, emails, or feedback features, including your name, alias, or email address.
• Your photo, name, alias, or geolocation if you participate in our social media activities.
• Email address and other information required to subscribe to our newsletter.

2.3 Information provided by third parties
This includes:

• Payment systems or card processors, e.g., transaction time or amount.
• Delivery services, e.g., delivery date and location.

3. Rights and Purposes

Form completion is voluntary. However, not filling in required fields (usually marked with an asterisk) may limit or prevent use of some features.

The personal data you provide will be incorporated and processed in the Records of Processing Activities owned by The Company, to:

• Respond to your requests.
• Provide the requested service.
• Keep you informed about company activities and services.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability at any time by emailing info@grupoconcerto.com or writing to El Barrio By Havana, S.L. / Discotecas Alicantinas, S.A., identifying yourself with your full name and a copy of your ID.

If you have given consent for a specific purpose, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

If you believe there is a problem with how we handle your data, you can file a complaint with the appropriate Data Protection Authority. In Spain, this is the Spanish Data Protection Agency (AEPD).

4. Age

You declare that you are of legal age and have the legal capacity to be bound by this agreement and to use the Service in accordance with its terms, which you fully understand and acknowledge.

You also declare that any information you provide is true, complete, and accurate.

5. Use of Data

The Company uses the collected data to:

• Manage, provide, and update the Service (based on contract).
• Address your inquiries (based on our legitimate interest in handling user requests).
• Process payments (based on contract).
• Share content like your image on our social media (based on our legitimate interest in promoting products).
• Send newsletters and promotional offers (based on your consent or legitimate interest from prior contractual relationships).

You can unsubscribe from newsletters via the email itself or by contacting us at info@grupoconcerto.com. However, you may still receive essential communications (e.g., security or legal updates).

• Maintain security, investigate illegal activities, enforce our terms, and assist law enforcement (based on legitimate interest in protecting the Service and users).

We do not make automated decisions, though we may create basic user profiles for commercial and marketing purposes based on legitimate interest.

We may also use aggregate, anonymous data to share with third parties or publish demographic statistics without identifying you personally.

5.1 Emails and contact forms
The website uses SSL encryption to securely send personal data via contact forms.

Personal data collected is automatically processed and stored in files controlled by The Company.

We may collect your IP address to:

• Determine the origin of the message.
• Offer localized content.
• Detect cyberattacks or misuse.
• Record your ISP.

You may also contact us by phone, email, or other provided communication channels.

For payments, we use third-party services like VISA and MasterCard. The Company does not access your banking details (e.g., card numbers).

Some services (e.g., giveaways or promotional codes) may include specific privacy conditions that must be accepted before participation.

5.2 Social media
The Company has profiles on major social media platforms and is responsible for the data posted there (e.g., photos featuring identifiable individuals).

The use of data is limited to what the social networks allow for corporate profiles. We may inform our followers about products or provide customer support.

We do not extract user data from social media unless we obtain explicit consent.

5.3 Giveaways
If you participate in promotional actions organized solely by The Company, your data will only be used for the specified purpose, following the corresponding legal conditions.

6. Data Retention

Data will be retained as follows:

• Aggregated data: indefinitely.
• Customer data: the minimum time required, potentially:
  • 5 years (per Article 1964 of the Civil Code, personal actions without a special term).
  • 6 years (per Article 30 of the Commercial Code, e.g., for accounting records or invoices).
• Newsletter subscriptions: until the user unsubscribes.
• Social media data: from the time consent is given or based on legitimate interest, until withdrawn.

7. Data Shared with Third Parties

Certain third parties manage parts of the Service.

They are required to comply with this Privacy Policy where applicable, and maintain their own. However, The Company is not responsible for their compliance.

In some cases, The Company may share personal data:

• To provide the Service:
  With service providers (e.g., payment processors, hosting, analytics, customer support, marketing, or merchandise delivery) who may access only necessary data and are not allowed to use it for other purposes.
• To cooperate with authorities:
  a) If required to comply with legal obligations or legitimate interests, sharing only essential data.
  b) To enforce our terms and conditions.
  c) To detect or prevent fraud or security issues.

8. Security Measures

The Company applies all necessary technical and organizational measures to protect personal and non-personal information from unauthorized access, alteration, loss, or accidental destruction.

However, we cannot guarantee absolute security. You should also act with caution when sharing information.

You understand and acknowledge that even after deletion, some personal and non-personal data may remain cached or stored by others.

9. Changes to the Privacy Policy

We may update this Privacy Policy in the future.

You will be notified of changes via the provided email address and/or a notice on our website.

10. Contact

If you have any questions about this Privacy Policy, contact us at:

Email: info@grupoconcerto.com
Address: El Barrio By Havana, S.L. / Discotecas Alicantinas, S.A.