Terms of use and contract
Última actualización: 4 de enero de 2024
Last updated: January 4, 2024
1. Ownership
This website is owned and operated by Pelican Experience (hereinafter referred to as The Company), with registered office at El Barrio By Havana, S.L. / Discotecas Alicantinas, S.A., Tax Identification Number (N.I.F.): B54421078 / A03128816.
Email: info@grupoconcerto.com
TU EMPRESA está inscrita en el Registro Mercantil de CIUDAD, Tomo NÚMERO DE TOMO, folio NÚMERO DE FOLIO, sección SECCIÓN, inscripción NÚMERO DE INSCRIPCIÓN y con hoja NÚMERO DE HOJA.2. Acceptance
This website and the service provided (hereinafter the Service) are available to any user and are subject to the following terms and conditions: these Terms of Use and Contracting, our Privacy Policy, and our Cookie Policy.
By using the Service, you accept our terms and conditions and agree not to use this site for unlawful purposes.
Additionally, we inform you that, for legal reasons, we store the electronic documents formalizing subscriptions to our paid services. You can access these documents at any time by requesting them at: info@grupoconcerto.com.
3. Description and Use of the Service
3.1. Service Provided
Through the Service you can ____________________
(to be completed with a description of the specific service)
3.2. Use
Users agree to use the Service in accordance with applicable laws and the terms and conditions of the platform.
Users also agree not to collect data for advertising purposes, send advertising of any kind, or make commercial communications of any nature. Nor may they share with third parties, for any purpose, data collected through the Service.
In case of breach of these obligations, users shall be held liable. Similarly, users will be responsible for any damage, disablement, overloading, deterioration, or disruption of normal use of the materials and information contained in the Service, its information systems, or any documents, files, and content stored on any equipment belonging to the Service, its members, or any other user.
4. External Links
The Service may contain links to other websites.
However, The Company has no control over these sites or their content, which are subject to their own terms and conditions. Therefore, The Company is not responsible for the quality, truthfulness, or accuracy of the information contained on those websites.
5. Age
To register on our Service or purchase our products or services, you declare that you are of legal age and have the legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.
If you are contracting the Service on behalf of a company, you declare that you are authorized and properly represent the organization.
You declare that all information you provide to access the Service, both before and during use, is true, complete, and accurate.
6. Intellectual and Industrial Property
The content and information on the Service (including, but not limited to, data, text, sound, or images), as well as the hardware or software elements used to provide such content and information, are the property of The Company, or The Company has the appropriate licenses or authorizations for their use.
Modification, reproduction, duplication, copying, distribution, sale, resale, or any other form of exploitation for commercial or equivalent purposes is strictly prohibited.
For any other use of the Service’s content, prior written consent from us is required.
7. User Content
You may contribute to the Service by sending us messages via email, the contact form, or the platform’s messaging system (hereinafter, “Content”).
We may use your Content in various ways, such as: displaying it on the website, reformatting it, translating it into other languages, editing it for clarity or correctness, promoting it, or distributing it.
By submitting Content, you grant The Company a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use that Content until it is withdrawn.
This means that the Content remains yours, but The Company can:
a) use, reproduce, modify, adapt, translate, distribute, and publish the Content, create derivative works from it, display and perform it worldwide, through any known medium and for any legitimate purpose; and
b) use your name in connection with that Content.
However, The Company reserves the right not to publish any content or information that is false or infringes on third-party rights.
8. Price and Taxes
Product prices offered through the Service are stated in euros (€) and include the applicable Value Added Tax (VAT) in Spain.
If the customer resides in another EU member state or a third country, the price may vary depending on the applicable tax rate.
9. Payment Methods
To purchase our products, full payment must be made in advance.
Payment for the contracted Service can be made via:
- VISA or MasterCard credit or debit cards. The amount will be charged at the time of purchase.
(Add here any other accepted payment methods)
The Company informs cardholders that it is responsible for all online transactions. Payments are processed through a secure page using SSL technology to ensure data transmission security.
10. Offer Validity
The products and their prices shown on the Service will remain available for purchase while they are listed on the website.
In any case, The Company reserves the right to make any modifications to the Service it deems appropriate, including updates to features based on market conditions.
Prices displayed on the website are for guidance only. The Company reserves the right to change prices without prior notice.
Please note that although we strive to keep prices up to date, they may contain errors. We will promptly correct any such errors, but they are not binding.
11. Disclaimer of Warranties and Liability
Except where expressly stated in these terms and conditions and to the fullest extent permitted by law, The Company is not liable for any damages resulting from the lack of accuracy, completeness, or timeliness of the information provided on the Service, including any errors or omissions. We are also not obligated to verify or monitor its content.
The Company does not guarantee the availability or continuity of the Service. We will, however, try to notify users in advance of any interruptions when possible.
To the fullest extent permitted by law, The Company disclaims all liability for damages resulting from the unavailability or discontinuity of the Service, or from users’ reliance on its utility.
Additionally, The Company disclaims all liability for damages resulting from the use of the Service or its content by users, clients, or professionals, or from the lack of truthfulness, validity, or authenticity of information users provide to others. This includes any impersonation of a third party by a user.
12. Right of Withdrawal, Returns, and Refunds
12.1. Right of Withdrawal
All our products are made to order according to user specifications or are clearly personalized. Therefore, the right of withdrawal does not apply under Article 103(c) of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
(Choose this paragraph if products are handmade, customized, or made to order.)
As a user, you are entitled to a 14-day right of withdrawal, starting from the moment you receive the product, in accordance with applicable law. To exercise this right, you must complete and send us the withdrawal form found in the Annex via email to info@grupoconcerto.com.
(Include this paragraph and not the previous one when products are not personalized or when services have not yet started.)
12.2. Returns, Exchanges, and Refunds
If a product arrives damaged or in poor condition, The Company allows you to exchange it for a new one within thirty (30) calendar days from the date of receipt, at no additional cost.
Returned items must be carefully packaged and include the delivery note. For returns, please contact us at info@grupoconcerto.com.
If the item cannot be returned via regular mail, a courier will contact you to arrange a pickup date and time, free of charge, once your request is confirmed.
If you received the wrong product, please notify us at info@grupoconcerto.com. The correct product will be sent and the incorrect one collected, at no additional cost to you.
13. Modifications and Severability
We may update these terms and conditions, as well as features and functions of the Service, in the future. However, this will not negatively affect any specific services already agreed upon.
We will notify users of any changes to the terms and conditions by posting a notice prominently on our website and/or via email.
If any clause in these terms is declared, fully or partially, null or unenforceable, only that provision (or part thereof) shall be affected. The rest of the terms will remain in force.
14. Claims and Legal Actions
This Service is governed by Spanish law.
To simplify the resolution of disputes and reduce legal costs, we do not rule out submitting to an Equity Arbitration by the Court of Arbitration of the Chambers of Commerce and Industry.
According to applicable law, The Company informs users of the existence of a European online dispute resolution platform for contracts concluded online between consumers and internet service providers. This platform is available at: http://ec.europa.eu/odr
If the Service is contracted by a company, any disputes will be submitted to the courts of ####CITY_COURTS####, under Spanish law.
15. Contact
If you have any questions regarding these terms and conditions, please contact us at:
Email: info@grupoconcerto.com
Address: **[legal_address